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Call Center Agent (Full-Time)

TicketForce is a leader in ticketing software and services with an exemplary custom service reputation. We are a fast-growing company with a solid client base. As a software provider, TicketForce puts resources into customization, customer service and speed to market of its products to clients. We are now looking to expand by adding a Call Center Agent to assist us in furthering our efforts to achieve success.  This position will report directly to the Director of Client Services.

KEY RESPONSIBILITIES

Answer incoming calls from customers to take orders, answer inquiries and questions, handle patron challenges, troubleshoot problems and provide information.

  • answer calls and respond to emails 
  • handle customer inquiries both telephonically and by email
  • research required information using available resources
  • manage and resolve customer complaints
  • provide customers with ticketed event information
  • enter new customer information into system
  • update existing customer information 
  • process ticket orders
  • print event tickets
  • identify and escalate priority issues
  • route calls to appropriate resource
  • follow up customer calls where necessary
  • document all call information according to standard operating procedures
  • general clerical duties
  • onsite event box office services

JOB CRITERIA

  • high school diploma or equivalent
  • proficient in relevant computer applications
  • required language proficiency
  • knowledge of customer service principles and practices
  • knowledge of call center telephony and technology
  • some experience in a call center or customer service environment
  • good data entry and typing skills
  • knowledge of administration and clerical processes
  • cash handling experience

To apply for this position, please send a resume to katy@ticketforce.com

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