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Client Consultant

TicketForce is a leader in ticketing software and services with an exemplary custom service reputation. We are a fast-growing company with a solid client base. As a software provider, TicketForce puts resources into customization, customer service and speed to market of its products to clients. We are now looking to expand by adding a Client Consultant to assist us in furthering our efforts to achieve success.  This position will report directly to the Director of Client Services.   

Position Summary:  
This is a full-time position. We are looking for a tech-savy, multi-tasker who can exceed our customer expectations by providing friendly, knowledgeable support for all our ticketing solutions. Your command of Windows, including basic desktop support, drivers, Internet Explorer and all Office programs is a must. A+ certification is a plus.   

Love live events? That’s great – because we’re going to send you on site to Fairs, Concerts, Races and Rodeos. The physical capacity to work long days on your feet, travel, and work in tight spaces (have you seen most ticketing booths?) will be rewarded with the excitement of being in the middle of the action.  
You will provide support to clients nationwide via phone and email, and must have the following skills: Writing, Communication, Organization and ability to meet tight and multiple deadlines.   

Candidates with live event, box office, or ticketing experience will be given priority.   We are looking for an individual with a passion for helping people use technology in the live event market. This position requires fairly frequent travel to provide event support, trade shows, and industry events.   
Expect to work in an open, collaborative, team environment, participating in company events, working together on large projects, attending live events, maintaining successful relationships with your coworkers, and other team members.  

Responsibilities:

  • Effectively provide technical and user support to ticketing software and services clients across the US and Canada
  • Manage and communicate regularly with your assigned clients
  • Effectively organize your day to manage multiple tasks and respond to clients in a timely manner
  • Track and record all communication in our customer database (IssueTrak)
  • Manage new client systems including an extensive and detailed setup plan
  • Setup up ticketing stations, wireless networks, ticket printers and handheld scanning equipment
  • Understanding of the live event market  
  • Quickly gain product and services knowledge
  • Excellent communication skills, both written and verbal
  • Maintain strong knowledge of ticketing industry, product and brand
  • Ensure high level of professionalism during onsite support and travel
  • Availability to answer after-hours support calls
  • Attend industry-specific trade shows to interact with current clients as requested
  • Travel up to once monthly and for 1-2 weeks at a time for onsite event support  


Skills and Education:

  • Tech-savvy (Microsoft A+ Certification, Internet, Office programs, social networking)
  • Multi-task and detail orientated · Solid knowledge of MS Office programs
  • Excellent oral and written communication skills
  • Familiarity with technology products & live event industry a plus  

And it helps a lot if you are:

  • Friendly and calm under fire
  • Have excellent follow up and attention to details
  • Willingness to learn all aspects of the ticketing industry; cross-working in other departments to learn all you can about ticketing!
  • Professional
  • A lifetime learner  

If you want the fun and feel of a start-up company, but the solid management and resources of an established business, we may be the place for you.  We offer:

  • Generous PTO starts immediately and 12 paid holidays per year
  • Casual dress code, open work environment
  • Frequent and fun company events and lunches
  • 401K Plan and Healthcare provided with dental and vision options (after 90 days)
  • Account Management Commissions on new products, modules, stock, etc. 

To apply for this position, please send a resume to amanda@ticketforce.com.


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