TICKETFORCE is looking for a Call Center Representative Why join us? We're not ashamed of our size - simply put, we get a lot done with a fairly small staff, don't waste time on brainless tasks, and have a fun, interactive place to come spend your day.
Why else? You can grow like crazy with us! Most of our employees start at entry level, fall in love with the live event market, and stay as long as they can, learning the ropes the real way.
And...since we have a high retention rate, we aren't hiring that often -- but check the listings below! We may be looking for energetic, entrepreneurial people to join our team right now.
Our core business is offering web-based ticketing solutions and services to venues and promoters in the US and Canada - our solutions are exciting, cutting-edge, and backed by solid technology.
If you have Box Office, Ticketing Office, or Event experience, you will be eligible for a higher starting rate of pay.
You will:
-Sell tickets from selection of seats through purchase via incoming phone calls.
- Resolve Customer Service Issues include but not limited to performance times, pricing inquiries and
credit card charges.
-Provide assistance to customers for online purchases and print@home tickets. (must have solid
knowledge of Internet browsers)
-Process mail orders each day and ship tickets to patrons.
Skills/Requirements:
-Strong knowledge of Internet and Internet search engines
-Strong keyboarding and data entry skills
-Professional phone skills
-Excellent people skills
-Ability to work in an upbeat team environment
-Attention to detail and ability to multi-task
-Experience with Windows, Microsoft Office, and ACT!
-Must have reliable transportation
-Consistency in attendance and on-time for your shift is imperative. Hours are Monday - Thursday 8am to 4pm and Fridays 8am to 2pm.
-Demonstrate listening skills
-Able to remain calm under pressure, courteous and willing to help customers at all times.
-Priority will be given to those with event, concert and/or box office experience
And it helps a lot if you are:
-Extremely reliable and willing to go the extra mile
-Have excellent follow up and attention to details
-Willingness to learn all aspects of the ticketing industry; cross-working in other departments to learn all you can about ticketing!
-Professional, but not stuffy
-A lifetime learner
If you want the fun and feel of a start-up company, but the solid management and resources of an established business, we may be the place for you!
Important Notes
We offer paid holidays and generous PTO in a relaxed, professional office setting. You should enjoy
interaction with your co-workers, as the office is open and collaboration makes us all better
employees. There is no employer-provided health insurance; you may purchase a high-deductible
health insurance and establish an HSA with pre-tax deductions. A 401K plan is being implemented in 2012.
About the Position:
We are looking for a social media-savvy, digitally-fluent, energetic, creative, motivated sales professional to join our innovative ticketing software and services company in Mesa, Arizona. Command of the Internet, social media, online communities and email prospecting is a must. We will review your online profile on all major social media sites prior to your interview.
This candidate should also have the following skills: writing, communication, organization and ability to meet tight and multiple deadlines. Many of our potential clients are utilizing a formal RFP process and you may be responding to 25 or more in-depth proposals per year.
Candidates should have previous sales experience and top-notch communication and writing skills with professionalism. The successful Sales Executive/RFP Writer at TicketForce can pave your own path to success, where there is no cap on your earnings. Your income grows each year as you add multi-year contracts to your commissions.
We are looking for an individual with a passion for theatre and the arts. The position is full-time and mostly inside sales with fairly frequent travel to trade shows, presentations, and industry events expected.
Expect to work in an open, collaborative, team environment, participating in company events, working together on large projects, attending live events, maintaining successful relationships with your coworkers, and other sales team members.
To learn more about the responsibilities involved with this position and to apply, visit our LinkedIn job page by clicking here. Click here to apply via email.
