Arizona-native Kara Osborn boasts over 13 years in the ticketing industry. A fervent supporter of the arts and a performer herself (she sings in a rock band that has enjoyed international acclaim), she got her start in ticketing while studying at ASU. Initially working as a box office cashier at Gammage Auditorium, she was eventually promoted to Key Cashier, then Assistant Box Office Manager.
The City of Tempe hired Osburn in 2007 to build their box office from the ground up before the new Tempe Center for the Arts opened that September. She created and implemented their box office procedures, hired and trained all the box office staff, became the SME on the TicketForce ticketing system, and made sure things were running smoothly for the grand opening.
She’s been keeping things running smoothy ever since, no small feat for this state-of-the-art venue that last year sold over 61,000 ticketing and managed over half a million in revenue. With two theater spaces and multiple multifunctional rooms, Tempe Center for the Arts hosts a variety of events throughout the season, from professional theatre to community symphonies, dance recitals, and private galas and parties.
We respect Kara for her team-oriented management style, and her dedication to providing exemplary service and a memorable experience to every patron who walks through the door. This is a remarkable woman who runs a high revenue box office, but is humble enough to sit at the ticket window taking walk-up sales, or jump onto the phones when the office is busy. This is a woman who proudly says, "I wouldn’t ask anything of my staff that I don’t do myself.” Through it all she maintains her core mantras: exemplary service for every patron, and a relaxing and fun work environment for her employees.
Our final post in the Women in Ticketing Series will be published next week. Stay tuned at #womeninticketing.