Customer Experience


Out with the old, in with the new. Understanding what your audience wants, and consistently putting that insight into action will set you apart. What matters to us is bringing good ideas to life in a way that empowers you to go beyond and engage your audiences in new and better ways. Here are some ways we overdeliver!

Interactive Seat Maps

Customers love having the level of detail and control that only Interactive Seat Maps can deliver. Discovering just the right seats should be fun, and buying them all from the comfort of a smartphone, tablet or desktop should be easy. A superior customer experience means customers enjoy a more informed purchase -which in turn reduces refunds and customer complaints.

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Dynamic Mobile Ticketing

Receiving tickets on your smartphone just got more innovative, with up-to-date weather, maps, parking, special “night-of” offers, promotions, and also sponsorship activation. Customers can even store tickets easily in Passbook and Wallet!

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“Invite-A-Friend” and Social Sharing

Your event-goers can now reserve tickets & send invites to buy via Facebook or email. This unique functionality makes it easy to organize a group event without the hassle of having to pay for everyone’s tickets upfront. 60% of customers who use it say they would use it again –just another way to maximize sales.

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Full Shopping Cart Options

Patrons can buy tickets to any number of your events in one easy transaction. We give you the first-class way to increase online revenue -with a ticket shop that offers single tickets, subscriptions, flex passes and bundles as well as add non-ticket items like donations, gift vouchers, merchandise, and food or parking.

Upsell Options

Customers want to spend more. Especially if it means having a better experience and creating memorable moments. So, give your event-goers the option to buy CDs, t-shirts, VIP parking, and more –all before they checkout, and while they still have their credit card in their hands.

Merchandise Sales

Still wear that concert t-shirt from that show you loved years ago? Yeah, us too! Don’t make your customers wait in those long pesky lines at the event to purchase merchandise. Offering it to them as they add their tickets to the cart ensures they can optimize their time at the event more efficiently.

Store Credit Cards Easily

Customers can store a credit card to their account for repeat use, allowing quick and simple checkouts.

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Ticket Insurance

We all know life happens sometimes… well ticket insurance covers your customers if something happens the day of the event. They get refunded, and you don’t deal with the repercussions of them having to miss out on all the fun.

Send a Gift Voucher

Buying tickets as gifts can be tough, especially for certain friends and family. Give your customers the option to comfortably buy, use and give gift vouchers. No need to load, mail or maintain physical gift cards and buyers can use them at any sales channel.